Ryanair is the subject of public outcry after it has been claimed a woman was kicked off the airline’s flight because a book she was carrying was too large.
The Daily Mail reports:
‘Spanish newspapers said she was judged to have broken the airline’s rule of boarding with only a small package because as she was carrying a scroll, which would not fit in her case, and a book.
Footage shows the Spanish woman begging to be let on board.
Passengers are heard asking how they can help and if they can place the item in their suitcases for her.
The video was posted on Facebook by a user called Soraya Pla, who said the woman shouted out as she entered the cabin that she had tried to pay an oversized luggage fee with her credit card, but it had not been working.
She added: ‘Look at what we have just witnessed on a Ryanair flight, I am crying with impotence. They took her forcefully, because of a simple book and a scroll that did not fit in her bag.’
The clip has spread across the internet and led to calls from Spanish Twitter users to boycott the airline.’
Ryanair rules state only one item of hand luggage, with maximum dimensions of 55cm by 40cm by 20cm and weighing up to 10kg, is allowed per person. Oversized baggage will be refused at the boarding gate or subject to a £50 fee and placed in the hold.
The airline has defended its actions, saying the woman had been ‘disruptive’ and had pushed past gate agents without showing ID or boarding pass.