American Eagle Flight Delayed 4 Hours Due to Flight Attendant Altercation
American Eagle Canadair CRJ-700
An American Eagle plane was delayed for nearly four hours after two flight attendants got in to a verbal altercation at JFK Airport Wednesday.
American Eagle Flight 3823, a Canadair Regional Jet CRJ-700, was due to leave JFK for Reagan National (DCA) at 3:10 PM EDT, but the two attendants could not work together. As a result, the airline had to find replacements which caused the delay.
NBC San Diego reports:
‘It got so heated the cockpit crew was alerted, and they ultimately made the decision to turn the plane around and head back to the gate.
“We were informed we were going back to the gate because the flight attendants couldn’t work with each other,” said Dan Alexander, a passenger.
“I find it hard to believe the flight attendants couldn’t work with each other for an hour,” he added, noting the approximate flight time from New York to Washington.’
Once they found replacements, the flight took off for DCA. But passengers were none too happy:
“It was incredible, totally unbelievable that there was such little professionalism between these women,” said Marge Lopez.
“Doesn’t anyone teach good customer service anymore?” passenger Karen Grantham asked. “You have to be thick-skinned to be in customer service. It just happens, you can’t let this get the best of you.”
American Eagle has not issued a statement on the incident.
Category: Airnation
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- Another Flight Attendant Fight Occurs, This Time on a United Airlines Jet | September 27, 2012
And some wonder why I don’t like unionized workers. That’s the exact reason why they don’t give **** load of the customer.
Union or not union has nothing to do with it. It’s about professionalism. Clearly you have a chip on your shoulder. There is a clear reason unions exist. Your premise in simply wrong.
“Union or not union has nothing to do with it”: Not true at all when I fly with a non-unionized crew my experience is usually much better.
“There is a clear reason unions exist.” Yes to make airlines go BANKRUPT. Why do you think Michael O’Leary hates unions and does everything he can do too keep them out of Ryanair? Or why is it that Westjet also does everything they can too keep unions off there airline?
“Your premise in simply wrong.” That is you unionized opinion.
Thanks for the voice of reason. We have no union, therefore no voice. We are not asked but commanded to make lemonade sometimes from dried up lemons, but we take pride and do it professionally. The flying public has little behind- the-scene vision of all that we do to keep the flying public SAFE as well as COMFORTABLE !!!!!
you are exactly right. it has nothing at all to do with them being in a union or not!!! the two should have thoughtof the passengers and not the situation among themselves and got the job done. once the plane landed, called crew management and let them handle getting a replacement once they arrived at their destination. working with someone i dont like sounds a lot better than being unemployed.
Unionisation has nothing to do with bad customer service . I work for a notoriously non- union airline and altercations happen. Delays for whatever reason happen . The underlying cause to most employee dissension is the fact that flights are full, passengers are stressed before they board the aircraft for a wealth of reasons. And whom do they take it out on? Flight Attendants ! We must remain mute and take the abuse with a smile, telling ourselves IT ISN’T MEANT TO BE PERSONAL. Then there’s the fact that even before the economy went south, our wages were cut across the board while the execs received bonuses and protected pensions . This required flight attendants to fly more hours to pay the bills, even flying ill.Is it a wonder that Steven Slaters happen?
that is the truth!!!!
There is so much unprofessionalism going on at AA and yet they are whining about their jobs, wake up people or you career will be a short one!
Bingo!!!!
Try walking in their shoes with your company and career on the line before judging !!!!!
once again you are so right!!!
They need to go elsewhere……….termination should be in order. The customers pay the price. I am sure that mucked up the ensuing flights. Terminate them!
While unions aren’t the sole cause of unprofessional behavior I believe that in many cases it adds to the issue. These Unionized FA’s don’t have to worry about being terminated without a lengthy grievance process so they feel free to behave any way they choose. The airline basically has their hands tied and egregious acts like this occur and will most likely result in a slap on the hand.
Inherently UNTRUE……You, are misinformed… In other words, do not know about of what you speak !!!
he obviously has no conception of what a day in the air is like on the side of a flight attendant. this is sooo funny how ppl are so quick to judge our jobs.
The lack of understanding and entitlement from people outside the industry is appalling. We’re not in the 1950s flying DC6s with 50 well dressed and behaved passengers when F/As – Stewardesses as they were called then were revered by both airline bosses and customers. Wake up people, flight attendants are human beings subjected to abuse by both customers and greedy management ! Just becuase you bought a ticket on my airline does not give you the right to treat me like a dirt bag !
@Fly Lady: Will you please stop saying such comments. Unionized F/A’s USUALLY equal to a very bad service.
Obviously, your flying experience is very limited . My first 20 years flying was with a unionised airline with exceptional customer service. It is an ignorant mind that stereotypes.
Its been 10 years that I have flown on a regular basis so no my flying experience is not limited. You on the other hand, seems like you don’t like your non-unionized job and would love to be in the stupidest thing on earth called a union.
Untrue again EI-EB, having seen both sides I can objectively say that I do see both sides. And having flown for over 40 years, a union can only do so much.Contrary to popular belief, it cannot save the employment of undesirable person after completing the disciplinary process, which unions have in place. It is easy to be terminated at an airline without a union without any representation except that of a biased management. This has happened to colleagues of mine.In management ‘s defence, these colleagues were offered retirement v termination. We lost good employees.
Then EI-EB I feel sorry for your inability to see the opposing side and weigh it rationally. HATE is a very strong word and to use it to describe your feeling for something that used to be a necessary means of keeping the working class SAFE, while being able to make a liveable wage in order to attain the AMERICAN DREAM, then buddy you know nothing off American history!!!! And yes, I support President Barack Obama.
“used to be a necessary”: There are the magical words. Yes they used to be a necessity but not any more.
“then buddy you know nothing off American history!!!!”: I’m Irish so why would I care of US history?
“And yes, I support President Barack Obama.”: Well that explains many things,(I respect you political opinion but)
Good grief! Union has nothing to do with unprofessional behavior! One of the benefits of a Union is job protection from capricious management. Unions don’t protect bad performance or bad behavior. It just needs to be documented, as it should be whether the employee is union or non-union. If you keep throwing barbs at Union employees, you obviously either don’t understand or you have been treated poorly by management. Or is it you wish you were protected from bad management by a union. Or are You the bad management?
I am none of the above. I am just a person that highly despises unions for what they are.
very well put DK
@EI-ELB. Sorry, you said HIGHLY DESPISE…. NOT HATE …..SAME SAME !!!!!
If any further name calling continues I will start deleting posts (instead of editing)…and then worse. There’s no place for that here on Airnation.net. NONE
Some of you are starting to cut deep! Try to be constructive in your opinions……instead of getting personal with folks you don’t even know. I notice that quite a few of you are on this site alot. Let us all keep it clean…..and to agree to disagree at times :)
Well put Phil.