An American Eagle plane was delayed for nearly four hours after two flight attendants got in to a verbal altercation at JFK Airport Wednesday.
American Eagle Flight 3823, a Canadair Regional Jet CRJ-700, was due to leave JFK for Reagan National (DCA) at 3:10 PM EDT, but the two attendants could not work together. As a result, the airline had to find replacements which caused the delay.
NBC San Diego reports:
‘It got so heated the cockpit crew was alerted, and they ultimately made the decision to turn the plane around and head back to the gate.
“We were informed we were going back to the gate because the flight attendants couldn’t work with each other,” said Dan Alexander, a passenger.
“I find it hard to believe the flight attendants couldn’t work with each other for an hour,” he added, noting the approximate flight time from New York to Washington.’
Once they found replacements, the flight took off for DCA. But passengers were none too happy:
“It was incredible, totally unbelievable that there was such little professionalism between these women,” said Marge Lopez.
“Doesn’t anyone teach good customer service anymore?” passenger Karen Grantham asked. “You have to be thick-skinned to be in customer service. It just happens, you can’t let this get the best of you.”
American Eagle has not issued a statement on the incident.
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- Another Flight Attendant Fight Occurs, This Time on a United Airlines Jet | September 27, 2012