Alaska Airlines was the target of an Oregon man’s ire on Facebook last Friday when he ripped the airline over treatment of a passenger which he described as ”the worst of humanity.”
The incident took place at Redmond Airport in Oregon. Cameron Clark, a well-known concert promoter in that state, said that a man in his 70′s with a disability missed his flight on Alaska Airlines because the airline refused to give him extra help to board the plane.
‘In his Facebook post, Clark said the man appeared to be in his 70s and told him that he missed a limited window of time he had to meet his daughter in Bellingham, Wash.
Clark wrote: “what happened to our collective sense of decency, of compassion, of our disposition to help those in need of extra help. alaska airlines. you broke a man’s heart today. you maintained your policy, and ignored an opportunity to do the right thing. you broke my heart too.”‘
Clark also said the man told him he has late-stage Parkinson’s disease.
Alaska disputed the claim saying they did their best to accomodate the passenger and that the man never told them he was disabled. Alaska also said that airline employees stated he smelled of alcohol and they thought he was drunk.
“We are prohibited from asking customers if they have a disability, and the customer never told us that he had Parkinson’s, or any disability for that matter,” [Alaska spokesman Paul] McElroy said. “He did appear disoriented to us, and later, when we smelled alcohol, we were led to the conclusion he was intoxicated.”
The airline said they refunded his ticket and according to Alaska the man has not lodged a complaint.
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