A flight attendant lost his cool and ranted at passengers who were ‘furious’ due to a 5-hour delay on Monday.
American Eagle [cabin] attendant Jose Serrano got so agitated at one point that the six-year veteran dared terrified passengers get off the plane if they “had the balls” to do it, witnesses said.
The incident started when the Eagle plane, scheduled to leave at 1:25 PM from LaGuardia to Raleigh-Durham Airport in North Carolina, didn’t board passengers until 4 PM due to rain.
Once flight 4607 was boarded and ready to go, the plane was then stuck behind 20 planes waiting to depart.
After 40 minutes, the Canadair CRJ-700 jet then had to return to the gate for refueling, but after that the flight was not leaving.
“People were getting really amped up at this point,” said passenger Jon Wurster, drummer for the indie rock band Superchunk.
“It took forever to get back on the plane. The fuses were getting pretty low.”
That’s when the flight attendant Serrano began confronting grumbling passengers, making them anxious, according to witnesses. Several of them told The Post they had smelled booze on his breath.
Then Serrano exploded, shouting over the intercom: “If anyone has the balls to want to get off, I’ll let you get off! Get off!” according to witnesses.
“I’m not responsible for the weather!”
“I don’t care anymore. This is probably my last flight,” Serrano sputtered, according to several passengers.
Wurster, the drummer, said, “I think other people might have taken that to mean, ‘Who knows what he’s going to do when we get in the air.’ ”
Several passengers said Serrano was being verbally abusive and at least 3 families got off the plane because they refused to fly the flight attendant.
The flight was cancelled at 8 PM. Airport authorities said the flight was cancelled because the plane did not have the required number of attendants.
American Eagle, however, claims the flight was scrapped because of rain.
The incident is under investigation and Serrano has not been arrested.