Passenger complaints on airlines are commonplace and nothing new. Most of the time, people just like to whine because…let’s face it…they’re stuck in a metal tube for hours.
Which makes this passenger complaint regarding Continental Airlines all the more funny.
This passenger was seated in seat 29E, which is next to the airplane lavatory. In the letter he scribbled while in mid-flight, he goes on a colorful, exaggerated tirade about the stench and discomfort of being seated next to the potty.
Continental spokeswoman Courtney Wilcox confirmed the letter was authentic and not some urban legend cooked up with her own funny response:
‘The letter is not totally accurate and uses sarcastic humor to make the seat sound a lot worse than it is. But we don’t want to pooh-pooh this customer’s concerns — seat 29D is less than ideal. Most flights are not sold out and normally we can easily re-seat a customer who prefers not to sit in this location.
However, the Dec. 21 flight was completely full, and we have apologized to the customer who wrote to us about the concerns. If there was a quick and easy solution to this problem we would do it in a whiz. However, the aircraft configuration is fixed and there is little we can do at this point to just flush away the issue.’
Note that this took place in 2004.